Shipping & Returns

SHIPPING:

Usually we ship the products within 4 business days. The delivery time of the product will vary depending upon your location but in any case you should receive your order within a period of 10 business days from the date of placing the order. Presently, we ship only within India.

We offer free shipping on all orders within India.

In the event you reside in or around Pune city or happen to be in or around Pune city and wish to pick up your order instead of it being shipped to you then you may contact us on mypokrom@pokrom.com  +91 7720890890 either at the time of placing the order or anytime thereafter, but before your order is shipped and we will let you know the place from where you can pick up your order. Please note that only some products are eligible for a pick up so we insist you to contact us and make sure if your order or any of its part is eligible for a pick up.

RETURNS:

You may initiate the return within 3 working days from the receipt of the product. Some of the products cannot be returned. You may return the product which is eligible for return only if the product is received in a damaged condition or bears a manufacturing defect or is different from what you’ve ordered. Since some of our products are made or printed on-demand we cannot accept returns if:

  1. you find out that you’ve ordered the wrong size;
  2. you don’t like the colour;
  3. You simply want to return the product without any reason.

The returned product should be in its original packaging, along with the tags and in the same unused, unsoiled and unwashed condition as received. In order to be eligible for the return/ replacement of the product, you should inform us about the defect/ issue along with photographs supporting your claim within 24 hours of the delivery of the product.

To initiate the return please get in touch with us on mypokrom@pokrom.com

Along with the following details:

  1. Product name
  2. Order number
  3. Registered email address
  4. Reason for return

Please get in touch with us to know if your order is eligible for the return pickup, else you may ship the product to us mentioning your order and contact number at the following address:

Resa Enterprises, Flat No – 22, Sumedh Society, Besides Utsav Hall, Near Vanaz Corner, Paud Road, Kothrud, Pune – 411038, Maharashtra

If your order is eligible for return then we will bear the shipping cost.

You will receive the replacement after the original product is received at our facility and checked to our satisfaction. In the event it is found by us that the original product doesn’t hold true to your claim then it will not be considered eligible for replacement. No refund will be initiated in such a case.